FREQUENTLY ASKED QUESTIONS
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Services
What is your 'final draft' transcription service?
What is your 'rough draft' transcription service?
It is our most straight-forward and affordable transcription service. Speakers are not individually identified in this service. Rather, we create a new paragraph with each speaker change. If the audio or video file only has one speaker, then we create paragraph changes at natural points in the dialogue. Filler language is removed by default (i.e., we do not include the 'uh's and 'ah's), and all orders are delivered within 5 business days. The stated accuracy of this service is 90-95%, though it is typically 97%+. This service works great for one-speaker, non-technical audio or video files.
In what format do you deliver the transcript?
We deliver all transcripts in Microsoft Word format. We offer two transcript formats in Microsoft Word, which can be viewed and downloaded by clicking here.
What is strict verbatim transcription?
Strict verbatim means that the transcript will include filler words such as “umm,” “uhh,” and “like.” It also includes stutters, false-starts, repetitive words, and sounds (such as laughter). The aim is to transcribe all audible content.
What are timestamps?
Are weekends included in your turnaround time?
Can you transcribe other languages?
Do you provide audio translation services?
Do you provide written translation services?
We offer written translation services for Enterprise clients. For more information, please visit this page.
What filetypes do you accept?
Do you have medical/court-trained transcriptionists?
Pricing
How much do you charge?
Our pricing is based on the duration of audio or video we transcribe. All prices are listed on our pricing page (
see here). We do not charge extra for taxes or transaction fees. We accept all forms of payment, including all major credit cards, PayPal, check, ACH domestic transfers, and international transfers.
Our rough draft service costs $0.79 per minute. If you have 1 hour of audio, the total cost would be $47.40 (60 minutes x $0.79 per minute). Our rough draft service does not include speaker labeling, and we do not offer additional options such as timestamps, strict verbatim transcription, or translation services.
Our final draft service starts at $0.95 per minute for a 5 business day turnaround. Our pricing increases to $1.20 per minute for a 2 business day turnaround and $2.40 per minute for a 24 hour turnaround which includes weekends. This service will label speakers by their name (or other sensible labels such as "Interviewer" or "Interviewee" if names are not available), and you can add other options such as timestamps for an additional cost. If you have 1 hour of audio and select our final draft transcription with a 5 business day turnaround and timestamps, the total cost would be $72.00 (60 minutes x $1.20 per minute).
How long does it take?
In what format do you deliver the transcript?
We deliver all transcripts in Microsoft Word format.
Can I get a quote for my order?
Yes. You can generate an automatic PDF quote by visiting this page. Alternatively, you can reach out to our support team by emailing support@transcriptionpanda.com to request a quote.
Do you offer discounts for bulk orders?
Do you charge extra for multiple speakers?
Do you charge extra for difficult audio?
How does your satisfaction guarantee work?
Can I prepay for your services?
Security / Confidentiality
What are your security protocols?
Can you sign a non-disclosure agreement (NDA) or a confidentiality agreement?
Yes. Please contact us with your requirements and/or your non-disclosure agreement. If you do not have a standard non-disclosure or confidentiality agreement, we have a standard agreement that we can send to you.